Disputes are reviewed and resolved within 24 hours of submission. Both parties are notified of the outcome by email.
Can I get a refund if item isn't delivered?
Yes. If the seller fails to deliver or delivers the wrong item and you raise a dispute with evidence, SafeGate will issue a full refund to you.
What is the escrow fee?
SafeGate charges a 1.5% escrow fee (₦200 minimum) on every transaction. This is added to the product price and paid by the buyer. Paystack's processing fee is separate.
How do sellers receive payment?
Once a buyer confirms delivery, the admin reviews and manually releases funds to the seller's registered bank account. This typically happens within a few hours.
Send us a message
Fill in the form and we'll get back to you as soon as possible.
What's this about?
General enquiry
Transaction support
Dispute help
Seller account
Buyer account
Partnership
Technical issue
Please enter your first name
Please enter your last name
Please enter a valid email address
0 / 1000
Please enter your message (at least 20 characters)
Click to upload or drag and drop
PNG, JPG, PDF up to 5MB
I agree to SafeGate's Privacy Policy and consent to my data being used to respond to this enquiry.
Please accept the privacy policy to continue
Your data is safe with us
Message Sent!
Thanks for reaching out. We've received your message and will get back to you within 24 hours.